Terms & Conditions

It is a term and condition of a reader accessing and reading the Sultry website, which is the trading name for our electronic products by Sultry, that Sultry Ltd provides the material published on Sultry on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected.

1. AGE OF CONSENT

1.1 By placing an order at Sultry, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order. The legal age to purchase our sex toys in the UK is 18, our staff reserve the right to ask for ID with every purchase of these items.

2. CONTRACT FORMATION

2.1 All orders made by you through the Sultry website are subject to acceptance and availability. We may choose not to accept your order for any reason.

2.2 Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice.

2.3 For the avoidance of doubt, no contract will exist between you and Sultry Ltd for the sale by Sultry Ltd to you of any product unless and until Sultry Ltd sends you an e-mail confirming that it has dispatched your product.

3. ONLINE RETURNS POLICY

Update: Due to the current Covid-19 situation, returns and refunds may be delayed. For further advice please contact customercare@sultryltd.com

3.1 This policy applies only to any order placed through our website(www.sultryltd.com).

3.2 Any return request form must be received, correct and fully completed, by our customer care team within 14 days of you receiving your Order. 

3.3 Please return your parcel as soon as you receive your returns authorisation from our customer care team. Orders must be sent back to us within 14 days of you receiving your returns authorisation number. Any orders sent outside this time will be returned to the sender.

3.4 Any unauthorised order returned to us will be returned to the sender.

3.5 Products must be unused and in their original packaging with product tags and any other seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its tags or seals have been used, removed, broken or tampered with.

3.6 Please note that your right to cancel or return a product does not apply to certain types of products. The following list provides a non-exhaustive list of the types of products you cannot cancel or return:

  • Sex Toys in any condition due to hygiene concerns, unless faulty
  • Intimate play items including toy cleaner which have been opened, tested or partially used
  • Incomplete, damaged, worn, altered and washed items.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.

Please note that clauses 3.5 and 3.6 do not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

Process for returning a UK Order by post

  1. Contact our customer care team at customercare@sultryltd.comto request a returns form
  2. Receive our returns form, fill this out and send back to customer care completed and correct within 14 days of receiving your order
  3. Receive a returns authorisation number and a link to create your free returns label
  4. Package your return securely and include as much original packaging as possible.
  5. Post the item to us and please obtain a proof of posting from your postal service.

3.5 Your return will be processed and a replacement or refund for products will be arranged, always within 14 days.

3.6 Please note, we can accept online returns and exchanges only, refunds will be processed within 14 days.

Process for returning an International Order by post

3.7 International customers are welcome to return or exchange items, as long as they follow our returns policy detailed above. International customers should contact our customer care at customercare@sultryltd.com for more information on how to return their order.

3.8 International customers are responsible for all postage, customs and duties costs involved in returning an order to us.

Please note that clause 3.8 does not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.

4. ONLINE REFUND POLICY

4.1 Refunds will be credited back to the payment method used for the order.

4.2 A confirmation email will be sent once your refund has been processed, and it may take up to a further seven working days for your bank to process the payment.

5. ONLINE EXCHANGE POLICY

5.1 Please list the details of the pieces you are exchanging on your returns form.

5.2 If the item you have requested as an exchange is no longer in stock upon receipt of your returned goods you will be contacted in order to select a new item, or accept a refund.

5.3 Please allow for standard shipping times, found on our delivery page for exchanges.

6. REPEATED RETURNS

6.1 We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Sultry account.

7. SALE

7.1 During sale periods, sale items are available online. Discounts are applicable on selected lines and only while stocks last.

7.2 Sultry reserves the right to withdraw or alter the details of this offer at any time. Due to the nature of Sale, prices are subject to change as the sale continues and as stock becomes more limited.

7.3 We are unfortunately unable to offer to refund the price difference should you have ordered before the prices were reduced further.

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